Privacy Policy

At The Principals Community, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.

Last Updated: 26th of July 2026

The Principals’ Community (“we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Australian Privacy Principles where they apply to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you:

• visit principalscommunity.com.au;
• use the Principals’ Community member portal;
• contact us or submit an online form;
• attend our events;
• subscribe to communications; or
• use our products or services.

Depending on how you interact with us, we may collect:

• your name, job title and organisation;
• email address and telephone number;
• postal, billing or business address;
• membership, account and login information;
• enquiries, support requests and information entered into free-text fields;
• event registrations and attendance information;
• payment and transaction information;
• communication and marketing preferences;
• survey responses, testimonials and feedback;
• IP address, device and browser information;
• pages visited, referring pages and approximate location;
• website searches and other interactions with our website; and
• security, diagnostic and website-performance information.

Please do not include sensitive information in website search boxes or free-text enquiry fields unless it is necessary for your enquiry.

Where payment information is required, it may be processed directly by a payment provider. We do not intentionally retain complete payment-card details unless this is necessary and lawful.

We may collect personal information:

• directly from you;
• through website, membership and event forms;
• through email, telephone and other communications;
• when you use the member portal;
• from cookies and similar technologies;
• from analytics, security and diagnostic services;
• from event, service and technology providers;
• from publicly available sources; or
• where authorised or required by law.

If you do not provide requested information, we may not be able to respond to an enquiry, provide membership services or complete the requested transaction.

We may use personal information to:

• provide and administer memberships, events, products and services;
• respond to enquiries and support requests;
• create, maintain and secure member accounts;
• process registrations and transactions;
• communicate service information and important updates;
• understand and improve our website, portal and services;
• diagnose technical problems;
• protect our systems, users and legal rights;
• maintain business and regulatory records;
• send marketing communications where permitted; and
• comply with legal obligations.

We may also produce aggregated or de-identified statistics that do not reasonably identify an individual.

Our public website currently uses the following technologies:

Google Tag Manager

Google Tag Manager is used to manage website scripts and analytics tags. Tag Manager itself acts as a container through which other technologies may be loaded.

Google Analytics

Google Analytics helps us understand website traffic and usage. Information sent to Google may include:

• IP and device information;
• browser and operating-system information;
• approximate geographic information;
• pages viewed;
• referring pages;
• dates and times of visits; and
• interactions such as website searches.

Website search terms may form part of the page address and may be included in analytics information. You should not enter names, contact details, financial information, health information or other confidential information into the website search function.

We are taking steps to minimise the collection of search terms and other information that could identify an individual.

Google reCAPTCHA

We use Google reCAPTCHA to protect forms from spam, abuse and automated activity. reCAPTCHA may collect device, browser, network and interaction information and send it to Google for security analysis.

Google’s handling of this information is governed by Google’s own privacy terms.

Member-portal diagnostics

The member login portal uses Microsoft Azure Application Insights for security, performance monitoring and technical diagnostics. This may involve the collection of IP address, device, browser, session, error and performance information.

Application Insights is not intended to collect passwords or the contents of login fields. Users should nevertheless only enter account credentials into the designated login fields.

Technologies not currently detected

At the date of this policy, our audit did not detect Meta Pixel, LinkedIn Insight Tag, Microsoft Clarity, Hotjar or a comparable session-replay service on the public website.

If we introduce a new advertising, analytics or session-recording technology, we will update this policy and our cookie disclosures.

Cookies are small data files stored by a browser or device. We may use:

• essential cookies needed for security and website operation;
• authentication and session cookies;
• preference cookies;
• analytics cookies; and
• security technologies such as reCAPTCHA.

Analytics and third-party technologies may transfer information to service providers outside Australia.

You can restrict or delete cookies through your browser settings. Blocking certain cookies may affect website or member-portal functionality.

Where our website provides a cookie-preference tool, you can use it to accept, reject or change your preferences for non-essential technologies. Essential security and authentication technologies cannot always be disabled through that tool.

Further details are available in our Cookie Policy.

We may send you information about services, events and opportunities where you have requested it or where otherwise permitted by law.

You can opt out at any time by:

• using the unsubscribe link in the communication; or
• contacting us at privacy@principalscommunity.com.au.

Service and account-related messages may still be sent when necessary to provide services to you.

We may disclose personal information to organisations that help us operate our business, including:

• website-hosting and technology providers;
• member-portal and software providers;
• analytics, security and diagnostic providers;
• payment processors;
• email and communications providers;
• event and service-delivery partners;
• professional advisers;
• insurers;
• regulators, courts and law-enforcement agencies; and
• a purchaser or successor in connection with a business restructure or sale.

We do not sell personal information.

We take reasonable steps to require service providers to handle personal information consistently with their functions, contractual obligations and applicable privacy laws.

We use reasonable administrative, technical and physical safeguards designed to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure.

No internet transmission or storage system is completely secure. We cannot guarantee absolute security.

We retain personal information only for as long as reasonably required for the purposes for which it was collected, including service delivery, security, dispute resolution, insurance, accounting and legal obligations. Information is then deleted, destroyed or de-identified where appropriate.

If an eligible data breach occurs, we will respond in accordance with applicable notification requirements.

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request. In limited circumstances permitted by law, access may be refused. If this occurs, we will generally explain the reason.

Requests can be sent to privacy@principalscommunity.com.au.

If you believe we have mishandled your personal information, contact us using the details below and explain your concern.

We will acknowledge and investigate privacy complaints within a reasonable period. If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Our services are not directed to children under 18 and we do not knowingly seek to collect their personal information.

If you believe a child has provided personal information to us without appropriate authority, please contact us so that we can investigate and take appropriate action.

Our website may link to external websites. We do not control and are not responsible for their privacy practices. You should review the privacy policy of an external service before providing personal information to it.

We may update this Privacy Policy when our practices, technologies or legal obligations change.

The revised policy will be published on principalscommunity.com.au with an updated revision date. Material changes may also be communicated through other appropriate channels.

For privacy questions, access or correction requests, or complaints, contact:

Privacy Officer
The Principals’ Community
Email: privacy@principalscommunity.com.au
Website: https://principalscommunity.com.au/contact-us/